Terms of Service

Welcome to Turnaroundnlp.co.uk. By using this website (the “Website”) and Services offered by Heidi Turner, and its employees, representatives and affiliates (collectively “Heidi Turner”, “the Company”, “we” or “us”), you are agreeing to these legally binding rules (the “Terms”). You are also agreeing to our Privacy Policy and Cookie Policy and agreeing to follow any other rules on the Website.

      1. Overview
      2. Changes to Terms of Service
      3. Limitations of use
      4. Intellectual Property
      5. Third Party Links
      6. Information you Submit
      7. Personal Information
      8. Ordering Services Policy
      9. Cancellation and Variation
      10. Fees 
      11. Termination
      12. Disclaimer of Warranties
      13. Limitation of Liabilities
      14. Indemnification
      15. Severability
      16. Entire Agreement
      17. Governing Law
      18. Contacting Us

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

1. Overview

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

2.Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

3.Limitations of Use

You can browse this Website without registering for an account. If you are provided with a password to access parts of this Website, then that password is for your personal use only, unless otherwise specified. You agree to be responsible for the security of your password.

4.Intellectual Property

The Company’s Services are legally protected in a number of ways. You acknowledge and agree that all content and materials available on this website including, but not limited to, text, graphics, design, brand names, product names or logos and the selection or arrangement thereof are protected by copyrights, trademarks, service marks, patents, trade secrets, and other rights and laws.

You agree to respect all copyright and other legal notices, information, and restrictions contained in any content accessed through the Website. You also agree not to change, translate, sell, modify, copy, distribute, reproduce, adapt, edit or otherwise create derivative works of such materials or content. To request such permission, please contact us at info@turnaroundnlp.co.uk

5.Third Party Links

Certain content, products and services available via our Service may include links to information or materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. The Company is not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties which may be accessed through this Website.

6.Information You Submit

You hereby warrant that any information you submit to the Company, whether through this Website, by email, by postal mail, or otherwise is owned by you and that you have the necessary authority to submit such information.

You agree that the Company may, at any time and without restriction, edit, copy, modify, adapt, create derivative works from, publish, distribute, translate and otherwise use any suggestions, ideas and information that you forward to us. We are and shall be under no obligation

  1. to maintain any such information in confidence;
  2. to pay compensation for any such information; or
  3. to respond to any such information.

You further agree that you shall not submit or transmit any content through this Website or to the Company that is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

The Company reserves the right to remove or otherwise delete any content or submission from you that violates these rules, or which are inappropriate in the Company’s sole discretion, without liability or warning to you.

The Company also reserves the right to cooperate with law enforcement officials and court officials in the investigation or prosecution of any crime or lawsuit. You agree to hold the Company harmless from any consequences or actions taken by the Company in cooperation with such law enforcement investigation or court order.

7.Personal Information

Your submission of personal information through the Website is governed by our Privacy Policy.

8.Ordering Services Policy

You can purchase Services via the website, email or telephone

8.1 In order to purchase any of the Services via email you must confirm the service that you are requesting.

8.2 Purchasing Services via the Telephone

To purchase a Service over the telephone please call Insert 07905610781

8.3 When you place an order for a Service via email or telephone you are offering to purchase the Services on these terms and conditions.  Turnaroundnlp reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 8.4 below.

8.4 If you are purchasing online then payment will be in full at the time of purchase. If booking a service via email or telephone, then the service is payable by bank transfer before the end of each session. A legally binding agreement between us and you shall come into existence when we have:

(a) received payment of the invoice from you in accordance with clause 10 below.

(b) confirmed to you in writing that your session has been booked.

9.Cancellation and Variation

9.1 Subject to clause 9.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 8.4 above, then you are permitted within 48hrs before your booked service session, to cancel your purchase of the Services with a full refund, any cancellation within 48hrs of your booked service will not be refunded.

9.2. Notwithstanding clause 9.1 there is no other right to cancel or vary your purchase of Services and any other cancellation.


10.1. The Fees for the Services shall be as set out on the description of the website or sent to you via invoice if purchasing offline, or as told to you at the time you placed an order via telephone.

10.2. All Fees are payable immediately and before any service commences, unless otherwise agreed in writing with us.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

12.Disclaimer of Warranties

All materials, information, software, products and services included in or available through this Website (the “Content”) are provided “as is” and “as available” for your use. The Content is provided without representation, warranties or conditions of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

The Company and its agents do not warrant that the content is accurate, reliable or correct; that this Website will be available at any particular time or location; that any defects or errors will be corrected; or that the content is free of viruses or other harmful components, except as required by law. Your use of this Website is solely at your risk. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you.

13.Limitation of Liability

Under no circumstances shall the Company, or its agents, affiliated companies, officers, directors, employees and contractors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, this Website, products or Services. This limitation applies whether the alleged liability is based in contract, tort (including negligence), strict liability, or any other basis, even if the Company has been advised of the possibility of such damage.

Except as prohibited by law, in no event shall the amount of collective liability of the Company and its agents, affiliated companies, officers, directors, employees, and contractors exceed the amount actually paid to the Company for products or Services. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the Company’s liability in such jurisdictions shall be limited to the extent permitted by law.


Upon a request by the Company, you agree to defend, indemnify, and hold the Company and its other affiliated companies harmless, and their employees, contractors, officers, and directors from all liabilities, claims, and expenses, including legal fees, that arise from your misuse of this Website or from your violation of the terms and conditions stated herein.

You agree to defend, indemnify and hold the Company and its other affiliated companies harmless from any claim or demand, including legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or from your violation of the terms and conditions stated herein.


If any part of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, that portion shall be construed to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

16.Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

17.Governing Law

These Terms of Service and any dispute arising under these Terms of Service are subject to the laws of England and Wales.

18.Contacting Us

If you need to contact us, you can email us directly at info@turnaroundnlp.co.uk